FAQ
How long does delivery take?
Orders are processed within 1-3 business days. Transit takes 5-7 business days. Total delivery time: 6-10 business days.
What is your return policy?
You can return within 30 days of receipt. The item must be unused, undamaged and in its original packaging. Return shipping is paid by the customer for regular returns.
Can I cancel my order?
Yes, if the order has not been shipped yet. Please contact us via email at info@lightfjord.com .
What if I receive the wrong product?
Contact customer service . We will cover the return costs and send a replacement or provide a refund.
Is my online order secure?
Yes, all payments are handled through secure and encrypted processors that meet security standards.
How much does shipping cost?
Free shipping in both Denmark and the United Kingdom. No hidden fees.
Where is my package?
You will receive an email with a tracking number. You can track your order via our website .
Why is my tracking number not working?
This may be due to transport issues. Please contact the support team for assistance.
Can I exchange an item?
Yes, but the item must be unused, undamaged and in original packaging. The customer pays return shipping for regular exchanges.
My question is not listed. What should I do?
Contact customer service via info@lightfjord.com or phone: +31629971662 .