Payment policy

Last updated: 26 October 2025

1. Policy Overview

This Payment Policy outlines the terms and procedures regarding payments for products and services offered by LightFjord through our website. The policy is governed by applicable consumer protection and payment legislation, including the EU Consumer Rights Directive, the EU Payment Services Directive (PSD2), and the UK Consumer Rights Act 2015, insofar as they apply to our business operations.

By placing an order, you agree to our payment terms, which are designed to ensure transparency and protection for both the customer and LightFjord.

2. Payment Methods

2.1 Accepted Methods

We accept the following secure payment methods for purchases made in Denmark and the United Kingdom:

  • Credit and debit cards: Visa, Mastercard, American Express, Maestro (being gradually replaced by Mastercard Debit)
  • Digital wallets: Apple Pay, Google Pay
  • Mobile payments: MobilePay (available only to customers in Denmark)
  • Additional third-party payment options may be introduced and, if so, will be clearly displayed at checkout. Cash, cheques, postal orders, and bank transfers are not accepted for online purchases.

2.2 Non-Accepted Methods

We do not accept cash, cheques, postal orders, or bank transfers for online orders.

3. Currency

3.1 Transaction Currency

All prices, invoices, and transactions are processed in Danish Krone (DKK) for Denmark and British Pounds (GBP) for the United Kingdom.

3.2 Taxes and Fees

All prices displayed on our website include applicable taxes in accordance with local legislation.

3.3 Currency Conversion and International Fees

If a payment is made from a country other than Denmark or the United Kingdom, the customer is responsible for any currency conversion fees or charges applied by their card issuer or payment provider.

3.4 Pricing Errors and Order Cancellation

We make every effort to ensure accurate pricing, but errors may occur. If a pricing error is identified on a product you have ordered, we reserve the right to cancel the order and notify you. You will then have the option to confirm the order at the correct price or receive a full refund.

4. Payment Terms

4.1 Full Payment Required

Payment must be made in full at the time of purchase, unless otherwise stated at checkout.

4.2 Order Confirmation

Orders will only be processed once payment has been authorised and confirmed.

4.3 Failed Payments

If a payment fails, the order will not be dispatched. The customer will be notified and may attempt payment again using a valid method.

4.4 Customer Legal Rights

Nothing in this Payment Policy affects your statutory rights under the EU Consumer Rights Directive, the UK Consumer Rights Act 2015, or any other applicable legislation.

5. Payment Security

5.1 Security Standards and Encryption

  • LightFjord uses secure payment providers that comply with internationally recognised security standards.
  • All online payment transactions are encrypted using SSL (Secure Socket Layer) technology.

5.2 Data Processing

Payment details are processed exclusively by certified third-party providers and are not stored on LightFjord’s own servers.

5.3 Fraud Prevention

LightFjord reserves the right to cancel any order or request additional verification if fraud or unauthorised activity is suspected.

6. Debt Collection Procedures

6.1 Payment Disputes

In cases of payment disputes or unpaid invoices (where deferred payment has been agreed), LightFjord reserves the right to:

  • Charge reasonable interest or fees on overdue payments, as permitted by law.
  • Suspend, delay, or cancel ongoing orders until outstanding balances are received.
  • Engage an authorised debt collection agency to recover the debt. The customer may be held responsible for any collection costs, to the extent permitted by law.

6.2 Refunds, Chargebacks, and Consumer Rights

  • All refunds, chargebacks, or payment cancellations are governed by our Return Policy and applicable consumer protection laws.
  • This includes compliance with the EU Consumer Rights Directive, the UK Consumer Rights Act 2015, and the Danish Sale of Goods Act, which grant customers non-excludable statutory rights.

6.3 Limitation of Liability

We are not liable for delays or errors in payment processing caused by circumstances beyond our reasonable control, including system outages, strikes, natural disasters, or regulatory actions.

7. Changes to This Policy

7.1 Policy Updates and Communication

  • LightFjord may update or amend this Payment Policy from time to time.
  • Changes take effect immediately upon publication on our website.

7.2 Acceptance of Updated Terms

Your continued use of www.lightfjord.com after such changes will be deemed acceptance of the updated terms.

8. Contact Us

If you have any questions or concerns, please visit our FAQ page or contact our customer service team:

LightFjord
Address: De Nieuwe Erven 3, 5431 NV Cuijk, North Brabant, The Netherlands
Email: info@lightfjord.com
Phone: +31629971662

Company Registration Number: 90737105
VAT Number: NL004837920B56

Contact Form: Click here to send us a message

Opening Hours:
Monday – Friday: 09:00 – 17:00
Saturday and Sunday: Closed

The governing law of this policy shall be Danish or British law, depending on the consumer’s country of residence, supplemented by applicable EU consumer protection legislation. Nothing in this policy affects your right to rely on the mandatory consumer protection laws of your country of residence.

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