Betalingspolitik

Payment Policy

Last Updated:

Policy Overview

This Payment Policy outlines the terms and procedures related to payments for products and services offered by LightFjord via our website. This Policy is governed by applicable consumer protection and payment laws, including the EU Consumer Rights Directive, EU Payment Services Directive (PSD2), and the UK Consumer Rights Act 2015, to the extent relevant to our operations.

By placing an order, you agree to comply with our payment terms, which are designed to ensure transparency and protection for both customers and LightFjord.

Payment Methods

2.1 Accepted Methods

We accept the following secure payment methods for purchases made in Denmark and the United Kingdom:

Credit & Debit Cards: Visa, Mastercard, American Express, Maestro (being phased out in favor of Mastercard Debit)
Digital Wallets: Apple Pay, Google Pay
Mobile Payments: MobilePay (available exclusively for customers in Denmark)
Additional third-party payment options may be introduced, and if so, will be clearly displayed during checkout. Cash, checks, money orders, or bank transfers are not accepted for online purchases

2.2 Non-Accepted Methods

We do not accept cash, checks, money orders, or bank transfers for online orders.

Currency

3.1 Currency of Transactions

All prices, invoices, and transactions are processed in Danish kroner (DKK) for Denmark and British pounds (GBP) for the United Kingdom.

3.2 Taxes and Fees

Prices displayed on our website include applicable taxes as required by law.

3.3 Foreign Exchange & International Charges

If payment is made from outside Denmark or the UK, customers are responsible for any foreign exchange fees or charges applied by their card issuer or payment provider.

3.4 Pricing Errors & Order Cancellation

While we make every effort to ensure accurate pricing, errors may occur. If we discover an error in the price of a product you have ordered, we reserve the right to cancel the order and notify you. You will be given the option to confirm the order at the correct price or receive a full refund.

Payment Terms

4.1 Full Payment Required

Payment must be made in full at the time of purchase, unless explicitly stated otherwise during checkout.

4.2 Order Confirmation

Orders will only be processed once payment has been successfully authorized and confirmed.

4.3 Failed Payments

If a payment fails, the order will not be shipped. Customers will be notified and may reattempt payment using an eligible method.

4.4 Customer Statutory Rights

Nothing in this Payment Policy affects your statutory rights under the EU Consumer Rights Directive, the UK Consumer Rights Act 2015, or other applicable consumer protection laws.

Payment Security

5.1 Security Standards & Encryption

LightFjord employs secure payment processors that comply with internationally recognized security standards.
All online payment transactions are encrypted using SSL (Secure Socket Layer) technology.

5.2 Data Storage

Payment information is handled exclusively by certified third-party providers and is not stored on LightFjord’s servers.

5.3 Fraud Prevention Measures

LightFjord reserves the right to cancel any order or request additional verification if fraudulent or unauthorized activity is suspected.

Recovery Procedures

6.1 Procedure for Payment Disputes

In case of a payment dispute or unpaid invoice (where deferred payment terms have been expressly agreed), LightFjord reserves the right to:

Charge reasonable late fees or interest on overdue amounts as permitted by law.
Suspend, delay, or cancel pending orders until outstanding balances are cleared.
Engage a licensed debt collection agency to recover unpaid amounts. Customers may be held responsible for any associated collection costs, to the maximum extent permitted by law.

6.2 Refunds, Chargebacks, and Statutory Consumer Rights

All refunds, chargebacks, or payment reversals are governed by our Refund Policy and relevant consumer protection laws.
This includes compliance with the EU Consumer Rights Directive, the UK Consumer Rights Act 2015, and the Danish Sale of Goods Act, which provide customers with non-excludable statutory rights.

6.3 Liability Limitations

We are not liable for any failure or delay in processing payments where such failure or delay is caused by events beyond our reasonable control, including system outages, strikes, natural disasters, or regulatory actions.

Changes to This Policy

7.1 Policy Changes & Communication

LightFjord may update or modify this Payment Policy periodically.
Changes become effective immediately upon publication on our website.

7.2 Acceptance of Updated Terms

Continued use of www.lightfjord.com following any changes constitutes acceptance of those changes.

If you have any questions or concerns about payment processes, please contact us:

LightFjord

Address: De Nieuwe Erven 3, 5431 NV Cuijk, North Brabant, Netherlands
Email: info@lightfjord.com
Phone: +31 6 2997 1662

Company number: 90737105
VAT number: NL004837920B56

Monday to Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

LightFjord operates in compliance with the laws of Denmark, the Netherlands, Sweden, the United Kingdom, and the European Union. Transactions with EU customers are governed by EU and Danish law; UK customers by UK law; and other international customers by Netherlands law.